Course Overview

The CBP™ Customer Service Certification provides the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.

The CBP™ Customer Service certification module provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Who Should Attend

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Prerequisites

This course is designed for the student who has little or no experience.

What You Will Accomplish

The CBP Project Management certification covers the four key project management areas required to achieve the CBP Professional™ or CBP Master Executive™ designation:

• The Project Initiation Stage
• The Project Planning Stage
• The Project Implementation Stage
• The Project Closing Stage

What you will receive

1. Students will receive an official course manual for post class reference and review.